Trust & Safety Policy

1. What this policy is for

Standby only works if both sides can trust it. Organizations need to know the talent they book will show up and do the job; talent need to know they will be paid what was agreed. This policy sets out the conduct we expect from everyone on the Platform and, plainly, what Standby does and does not do today.

2. Rules of conduct

Whether you are talent or an organization, on Standby you agree to:

• Honor your bookings. If you accept a booking, show up and deliver the role. If you post a booking and it is accepted, pay for it. Cancel only when you genuinely must, and as early as possible.
• Communicate. Reply to messages, share call times and run-of-show details, and raise problems early rather than going silent.
• Treat people with respect. No harassment, discrimination, threats, or abuse of any kind, on or off the Platform.
• Keep payments on the Platform. Do not take a booking off-platform to avoid the fee. Standby escrow only protects pay made here, and circumventing it is a violation.
• Be honest. No fraud, no fake profiles, no misrepresenting your skills or availability, and no fabricated, doctored, or misleading evidence in a dispute.

3. How to report a problem

If someone breaks these rules or you feel unsafe, use the Report button. Every booking chat has one (and each message from the other person has its own), and every event page has a "Report this post" link. Tell us what happened in a few sentences. Only the Standby team sees a report; nothing is shared with the person you reported.

You can also block someone. A blocked person cannot message you or apply to your events, and you stop seeing their events. Blocking does not delete existing bookings or messages, and you can undo it in your privacy settings. If a report does not fit a button, or you have screenshots or recordings to send, use our contact page. If you are in immediate danger, contact local emergency services first. Talent can also read our booking safety checklist.

4. What happens after you report

A person on the Standby team reads each report that reaches us and decides what to do case by case, based on the evidence available. We read every message, usually within 2 business days. We cannot guarantee a response time. We do not promise a particular outcome. Where the report is about a paid booking with funds in escrow, the money is handled through the Dispute Policy. Our decision is a marketplace determination, not a legal judgment.

An admin can suspend an account. A suspended account is signed out everywhere, cannot sign in, and disappears from public browse. Suspensions are decided by a person, and each one is recorded in an internal audit log. We reserve the right to act on rule violations, including removing content or accounts, as described in our Terms of Service. Fraud, scams, and fabricated evidence are treated as serious violations. Where we learn of conduct that may be unlawful, we may report it to the relevant authorities.

5. What Standby does not do yet

• We do not identity-check organizations or talent. A "Verified" badge on a talent profile means an admin checked that person's ID and socials by hand; not every profile has one.
• We do not check ages. Standby is for people 18 and over, and that is self-declared when you create an account, whether you sign up with email or a social login.
• Organizations must verify their email before they can post events, message talent or take payments, and talent must verify theirs before setting up payouts. Verifying an email only shows the address works. It is not an identity check.
• Messages are not reviewed by people. An automated notice flags off-platform payment words (such as PayPal or a phone number) to the person receiving the message. We read a conversation only if someone sends it to us in a report.
• Off-platform payments are not protected. Escrow covers only paid bookings funded through Standby, and not ongoing or volunteer posts.
• Nothing is automated. Reports and suspensions are handled by hand by the Standby team, case by case, and blocking only affects the person who blocked.

6. Contact

Questions about trust and safety, or about a specific report, can be sent through our contact page.