Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account information: email address, display name, password (hashed), role (talent or organization)
• Profile information: bio, avatar, location, roles, day rate, availability, credits, and any other information you choose to provide on your public profile
• Payment information: processed through Stripe. We do not store full credit card numbers or bank account details on our servers
• Usage data: pages visited, features used, IP address, browser type, and device information
• Communication data: messages sent through the Platform between talent and organizations

2. How We Use Your Information

We use collected information to:

• Operate and improve the Platform
• Facilitate bookings, payments, and escrow transactions
• Send transactional emails (booking confirmations, payment receipts, dispute updates)
• Display your public profile to other users of the Platform
• Prevent fraud and enforce our Terms of Service
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Other users: Your public profile (display name, bio, roles, location, day rate, rating) is visible to all Platform users
• Stripe: Payment processing requires sharing necessary financial information with Stripe (stripe.com/privacy)
• Service providers that process data for us: Vercel (website hosting and cookie-free aggregate page-view statistics), Supabase (database hosting), Resend (sending our emails), Google reCAPTCHA (bot protection on signup), Discord (if you sign in with or connect Discord), and Google Analytics (usage statistics, only if you accept analytics cookies). Organization logos on public profiles are fetched from Google's favicon service, which receives the website domain being looked up but not any information about you.
• Legal requirements: When required by law, regulation, or legal process

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account at any time through your account settings or by contacting us.

5. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. Essential cookies are required for the Platform to function (authentication, security). You can control cookie settings through your browser, but disabling essential cookies will prevent you from using the Platform. See our Cookie Policy for details.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of non-essential communications

You can delete your account and download your data yourself from your account settings. For anything else, email Kirimitosa@gmail.com or use the contact page; we respond within 30 days. Emails that are not essential to a booking or your account (review reminders, new-applicant alerts) include an unsubscribe link.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), password hashing, and access controls. However, no system is completely secure, and we cannot guarantee absolute security of your data.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on the Platform. Continued use after changes constitutes acceptance.

9. Contact

Standby is operated from Windsor, Ontario, Canada. For privacy-related inquiries, email Kirimitosa@gmail.com or use the contact page.